A new normal for IT Help Desk
My kids always like their Pancakes slathered in maple syrup with a topping of fresh banana and strawberry slices. They never ate it any other way. Never imagined it any other way. However, today morning there were no banana or fresh strawberry at home, and the only...
Webinar Videos
Leveraging AI Automation within the Credit Union Space This webinar, delivered by Senior Operations leader and Member experience specialist Erik Welch, will explore how agent support technologies, particularly when infused with Artificial Intelligence, are poised to...
Don’t miss out on the potential gains from AI Helpdesk while planning your budget for 2019.
If you are living through budget hell right now like many of us, welcome to November! Most of us need to live through at least a week or so of revisions before all the dust settles. I am getting this question from many of my partners and industry leaders – 2018...
What customers need, what everyone needs – Simplicity! Can AI helpdesk be the answer?
Our lives are complicated. Most of us are juggling tight deadlines, impossible targets, crazy air travel and personal responsibilities with a reasonable aplomb. However – if there is one thing that can get under our skin and get us riled up, it is a difficult...
Should We Be Investing in AI?
Talking with a friend and former colleague the other day, we wandered into a discussion of just how amazingly successful the IT industry is in selling a never-ending parade of Must-Have investment, without which – if you believe the script – your business...
What CHRO’s Need to Know About HR Bots
Chatbots have clearly arrived in HR this year, and if you lead the function, you basically have four choices: Sponsor research into merits and readiness (of both the bots and your organization); Dive in with well-designed pilot programs; Dive in hard and...
AI enabled IT help desk – Faster, efficient and cost effective.
The IT helpdesk needs help IT issues are routine and truth be told, no employee ever reads the FAQ’s and guides. So unless your firm is really small (~50 employees), the IT helpdesk on any weekday can easily be mistaken for a fish market. Ironically, it is now your IT...
Cost Savings and Enhanced Customer Experience – Enterprise AI is finally delivering
The new age digital customer demands personalized experiences and ease of access across all touch points. With technology putting unprecedented power in the hands of the customers to dictate the rules for purchasing goods and services, 3 out of 4 customers...
DEEPENING OUR HUMAN RESOURCES DOMAIN EXPERTISE
We're honored to have Steve Goldberg, a well knowntop-tierer human resources systems and technology thought leader join our board of advisors. We're looking forward to collaborating on further skills building for Vera, our Virtual Employee for the HR function. As CEO...
EXCITING ADVANCES IN CONVERSATIONAL SPEECH RECOGNITION TECHNOLOGY
We’re excited to see the recent news from Microsoft that its conversational speech recognition system has reached a new accuracy level with an error rate comparable to professional human transcribers. Speech recognition technology continues to make rapid advances,...
ACTIONABLE SCIENCE RECOGNIZED IN THE AICONICS AWARDS AT THE AI SUMMIT
We're excited to share that Actionable Science has been shortlisted for Best Innovation in NLP at the AIconics Awards, the world’s only independently-judged awards celebrating Artificial Intelligence for Business, which are being announced at The AI Summit San...
AI WILL POWER BUSINESS TRANSFORMATIONS AND REQUIRE A NEW SKILL SET
Artificial intelligence technologies are driving numerous changes for consumers and businesses -- and ultimately will have the power to radically reshape entire industries as the applications mature. We see the use of these technologies to drive business...
FROM SCIENCE FICTION TO REALITY – A BIONIC WEALTH MANAGEMENT ADVISOR?
Lee Majors' and Lindsay Wagner's bionic man and woman television characters may have been science fiction in the 1970s. Today, that core idea of machine empowering humans can become a reality for high-performance businesses, as Actionable Science Co-Founder Manish...
WEBINAR: UNLOCKING THE POWER OF ROBOTIC PROCESS AUTOMATION
Learn how to unlock the power of Robotic Process Automation to transform your organization by reducing costs, connecting systems and automating manual processes. Early adopters and implementation experts will share insights during this webinar at 4 pm ET, Thursday,...
MAKING CONVERSATIONAL ENGAGEMENT A REALITY – A CASE STUDY FROM MICROSOFT
As we tell everyone who will listen, Artificial Intelligence technologies are bringing the ability to transform the way customers interact with companies and how employees work. We're excited by this vision of transformation, but we know it is critical to have a...
WELCOME TO OUR NEW ADVISORS
Welcome to David Kruzner and Heather Harper who have joined our team as advisors! As we continue to grow David and Heather will help us build even better solutions for our clients by bringing their industry and functional insights in IT, Human Resources and Client...
CREDIT UNIONS SPRINGING FORWARD WITH AI AND CHATBOTS
We're happy to have been invited to talk with Credit Union Executives at CUTech's Spring Forum in Miami. We'll be hosting a session to demonstrate our AI-powered Virtual People and talk about chatbot solutions overall for credit unions as the execs gather to learn,...
ON THE ROAD AT MICROSOFT’S NATURAL COMPUTER INTERACTIONS SEMINAR
We are pleased to share that we are presenting our portfolio of virtual people solutions to attendees at Microsoft’s Natural Computer Interactions seminar on April 25 in San Francisco. Here's an excerpt from the news release: During the presentation, we will...
DIGITAL TECHNOLOGIES FOR SMART BANK
Digital transformation has become one of the key strategies for companies and a key factor in the quest for growth. The business use cases for digital transformation are many. Before embarking on the journey it is important to understand what enabled this tipping...
10 THINGS TO LOOK FOR IN HIRING AI POWERED VIRTUAL EMPLOYEES
In this paper, we discuss 10 attributes that you should consider in your Virtual People. Virtual Employees that do well across these attributes will contribute positively to your team and deliver outcomes that will exceed expectations. The good news is that these...